GENERAL TERMS AND CONDITIONS
When estimating the cost over the phone, we charge using standard room sizes per hour. (SGR) reserves the right to make changes in this term, in case the Client changes their demands or in case we decide upon the property and find it necessary to make changes.
We offer guaranteed cleaning services. The guarantee applies up to 48 hours after the service has been carried out. In case you are not pleased with the cleaning of the property or the quality does not meet your standard requirements, we will send one of our professional cleaning teams in order to rectify the issues.
Agreement by Invoice the Client has to make a payment within 5 working days after the work is completed. Payment has to be directly to (SGR) Bank Account only. We have the right to cancel a visit if the bank transfer or card information is not received.
In case the Client is willing to cancel an appointment, a notice has to be given no later than 24 hours before the appointment. In this case there are no cancellation fees required.
(SGR) reserves the right to reject cleaning the property, in case it puts the health of our employees at risk. We also reserve the right to cancel an appointment in case of an accident or other unexpected circumstances have overtaken the team of cleaners, assigned for the appointment.
Once the cleaning of the property has been accomplished, no refunds can be requested.
Complaints Policy: in case of a complaint, a thorough investigation process will be carried out and sorted out to the absolute satisfaction of the Client. Before having a third party to provide the property with cleaning services, the Client has to allow (SGR) to inspect any area or item, the cleaning of which hasn’t been satisfactory to the Client.
Our employees are always careful not to break items. However, such accidents are possible. (SGR) will take reasonable steps to make sure no damage is cause to the property. In case of a break, none electronic items we replace the item of possible. We request that the Client stores away irreplaceable items before the cleaning process has started.
(SGR) reserves the right to require access to the property within a day after the claim in order to investigate the issue. We do not take the responsibility for any damages that existed before the appointment. We are also not responsible for old stains and burns that cannot be removed perfectly by our cleaners.
We will make sure we do all we can to provide your property with high-quality cleaning. However, heavily stained or damaged items and areas may not be expected to be in ideal conditions after the cleaning process.
Our end of tenancy cleaning services do not guarantee ideal results in case furniture is still present at the time of the appointment.
Running water and electricity have to be provided by the Client at the certain location where cleaning will be carried out. The lack of water and electricity leads to a non-refundable fee.
Access to the property is required. In case the Client provides with keys to the property, keys have to lock and unlock all doors without effort. Otherwise, we charge a non-refundable fee.
Regular Cleaning Service:
(SGR) sale person is to visit the client’s property for an assessment before the cleaner is provided for free. In case customers insist on having a meeting with the cleaner, we charge £10 for time and travel expenses.
The Client has to provide our cleaners with all necessary cleaning products and equipment.
Regular cleaning services are carried out at the same time and day every week. Changes in the time and day are not possible. Rescheduling of regular services is not an option.
Cancellation of an appointment should be done no later than 24 hours in advance. If the Client doesn’t contact us in advance, we charge a fee equivalent to the full amount of the service.
Our regular services take 2 hours, when ordered on a weekly basis, and 4 hours – on a fortnightly basis.
Access to the property at the time of the appointment has to be provided by the Client.
There are minimum charges that apply for services. Our services are based on hourly rates of £10 (SGR) are not responsible for cancellations caused by external circumstances that do not depend on the company.
Refund claims are not accepted once the cleaning service has been completed.
By using our services you agree to be contacted with our promotional offers via mail or phone.